Posted Apr 13
Job description
Evergreen Home Loans is seeking a dynamic individual to join our Home Office in Bellevue, WA. We are seeking an experienced Training and Development Specialist who will be responsible for the creation, development and administration of employee training programs to meet specific business needs for new and existing associates. The Training and Development Specialist is accountable for identifying skills, knowledge and abilities necessary for team members to perform their duties successfully.
A strong problem solving and organization skill set with an emphasis on customer service is a MUST! We offer a very competitive salary and wonderful benefits!! If this sounds like you, don’t hesitate to apply today!
Please take a moment to learn more about our fantastic company at: www.evergreenhomeloans.com
Why you’d consider Evergreen Home Loans
We’re looking for people who feel the same way we do about our customers, our employees and the work we do. In return, you’ll be part of a growing, contemporary company that rewards creating thinking and believes in helping you get to where you want to be. You’ll also enjoy a healthy salary and have an attractive 401K plan with a company match to help you grow along with us.
Major Tasks and Responsibilities:
Design, develop and deliver training sessions for new associates to be successful in their role
Deliver effective training sessions including new hire, follow up, and reinforcement training
Provide in person and remote training to associates on the Encompass system
Design, develop and deliver training and staff development programs through synchronous and asynchronous learning including formal classroom, eLearning, and remote training
Conduct or arrange for ongoing technical and/or development training for associates
Support employee training for operations and sales
Support in the development and delivery of compliance and operational training throughout the year
Design and develop learning materials including training manuals, multimedia visual aids and other educational materials for training curriculums
Manage the administrative functions within the Training Department including but not limited to scheduling, maintaining training documentation, handling attendance records, pulling reports, etc.
Develop testing, evaluation and measurement procedures of the effectiveness of training programs, providing recommendations for improvement
Partner with internal SMEs to develop training content for both in person and eLearning training
Work closely with managers in conducting training needs analysis for developing new training programs and/or modifying and improving existing programs
Desired Skills and Experience
Specific Skills/ Knowledge/ Abilities Required for Position:
Financial Service Industry, specifically mortgage industry knowledge preferred
Ability to present to small and large audiences
Knowledge of adult learning styles, principles and needs assessment
Excellent verbal and written communication skills; ability to communicate concepts and processes in an easy to understand manner to a diverse audience
Must be able to interact with and build strong relationships with all associates, management and vendors acting as a trust business partner
Must represent the department and organization responsibly and professionally
Strong technical, follow up and organizational skills
Capable of working independently and in group settings
Strong analytical ability to obtain, synthesize and draw inferences from data
Skilled in observation, motivating, and providing feedback to associates
Strong PC skills including MS Office and the ability to use appropriate software tools
Ability to effectively train in a classroom environment to multiple learning styles
Knowledge of web based training such as WebEx and Web Moderator
Proficient computer skills and in-depth knowledge of relevant software such as MS Office suite
2 years prior experience in financial services and/or mortgage industry
Knowledge in Encompass360 or similar software desired
Knowledge of building and delivering effective eLearning content through an LMS for LMS users.
Proven experience in delivering training, support and coaching for end users of packaged software programs
Bachelor’s degree required or equivalent combination of learning and development certifications, education and experience
