Redfin is combining technology and real-world service to redefine the end-to-end experience for buying and selling a home. With $60 billion spent every year on real estate commissions, this is a massive market opportunity that can sustain decades of growth. So far, Redfin has helped more than 54,000 people buy and sell homes, saving them more than $336 million in fees, and doing it all with a 97% customer satisfaction score. At Redfin, you’ll be able to unleash your brilliance to tell the world how buying and selling a home is better with Redfin. If you've got fire in your belly to do work that matters, we want to hear from you.

As a Training Manager, you’ll be responsible for leading an effective and efficient team of Training Specialists located in major markets throughout the West Coast. These Training Specialists are technical experts in residential real estate services as well as corporate training & development. Your team is responsible for the localization and delivery of centrally developed curriculum, in addition to developing custom training solutions based on the unique needs of their markets. These trainings may be delivered via live classroom, virtual classroom, 1:1 coaching, field simulations, and elearning/video. The Training & Development group at Redfin is dedicated to the creation of a learning culture that provides resources to develop, retain and recruit the best real estate agents in the world while preserving the uniquely weird culture that is Redfin. Your team will be on the front lines in our effort to do so.

Responsibilities:

• Planning and Evaluating: Partner with the rest of T&D leadership and executive team to establish priorities, create training programs, and evaluate the success/impact of all training initiatives.
• Leading a Team: Manage a team of remote employees; keeping people engaged and focused while also maintaining the tight knit team culture we’ve built. Work with trainers to establish yearly and quarterly objectives and hold them accountable to these goals.
• Coaching a Team: Coach Training Specialists to act as consultants and leaders within their market, training solutions are effectively addressing the root of the issues. Use your expertise to help trainers continue to grow, wherever their passion/strengths lead them.
• Quality Control: Ensure consistent and effective delivery of national programs, evaluating their effectiveness, and recommending changes for constant improvement and evolution.
• Foster Creativity: You’ll have all delivery methods and learning technology available to you. Your team must use them strategically and creatively for training that sticks.

Who you are:

• A training junky. You love taking a ‘problem’ and digging in to understand the source in order to design training solutions with the best chance for success. You also recognize that in many cases training is NOT the solution and aren’t afraid to say it.
• A constant coach. You’ve got the patience to help your team members arrive at solutions with your guidance but when it’s time for a quick decision or clear guidance, you’re “Johnny on the spot”.
• Redfinnian to the Core. You’re a leader who embodies Redfin’s core values at all times and holds your team accountable to the same. You put the team before yourself.
• Not afraid to say no. Whether it be to your boss or some other leader in the organization, you’ve got the confidence to stand up for what you believe in but the courage to admit when you are wrong.
• Constantly innovating. Always asking ‘what could we do better?’ and establish that culture within your team.

Technology we use and teach:

• Microsoft Office suite
• Learning Management System (Absorb LMS)
• Industry standard Elearning and video development tools
• Google Drive
• Zoom (for live online video conferencing and training)
• Redfin’s proprietary software (Agent Tools, Mobile Agent Tools, etc)

To be considered you’ve got to have:

• Bachelor’s degree
• Minimum 2 years experience managing a team of trainers (or management in the T&D field)
• Experience with an LMS

http://www.redfin.com/about/jobs/description/training-manager-oJE62fwf?from=hq