The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombudsmen to help consumers, injured workers, and businesses.
 
This position is with the Director's Office. The Director's Office provides DCBS with overall leadership. The director and deputy director provide general supervision over DCBS programs and divisions, as well as policy direction for the department. Included in the Director's Office are: Senior Policy Advisor on Health Reform, Legislative Senior Policy Advisor/MLAC Administrator, Public Information Officer, Communications Services Section, Multicultural Communications Program, Internal Auditor, Employee Services Section, Ombudsman for Injured Workers, and Small Business Ombudsman.
 
This is a management service position and is not represented by a union.
  Duties & Responsibilities

The successful candidate will plan, design, deliver, and evaluate innovative training strategies that effectively improve individual and organizational performance. Develop and maintain the appropriate level of educational resources necessary to carry out agency responsibilities. Serve as the primary agency training specialist / representative and serve as the DCBS liaison between Department of Administrative Services and DCBS for the purpose of learning management system (LMS) implementation.

Obtain the complete listing of job duties by clicking here (Download PDF reader).

If you would like to discuss the details of the announcement or learn more about this position, please contact Adele O'Neal, Outreach and Education Coordinator, at 503-947-7296 or by email at Adele.J.Oneal@oregon.gov.
 

Qualifications, Required & Requested Skills

MINIMUM QUALIFICATIONS

• Five years experience designing and coordinating adult education courses or organizational development strategies.

 
A Bachelor's degree in Education, Organizational Psychology, Business or Public Administration, Training and Development, Human Resources, Organizational Behavior or related field may substitute for three years of experience.
 
REQUESTED SKILLS

• Knowledge of and experience in adult education theory and curriculum development
• Proficient with Adobe Captivate and Microsoft PowerPoint
• Working proficiency utilizing researched-based assessment tools, i.e. MBTI, Kraybill Conflict management Inventory, DiSC, etc.
• Working proficiency in online survey tools, such as Qualtrics, Survey Monkey, and Adobe Flash
• Demonstrated experience creating and producing training materials in a team environment, including developing instructor and student guides, power point slides, and mentoring staff in the use of multi-media presentation platforms
• Expert proficiency in the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
• Expert proficiency in providing customer and personal services, including needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Strong active listening and conflict management skills
• Strong problem solving skills

  Additional Information

HOW TO APPLY

• To apply for this position, click on the "Apply" link above to fill out the online application. Only complete applications received by the posted closing date and time will be considered..
• Attach copies of transcripts, if you are using education to qualify. Transcripts must be from an accredited institution within the US and must include your name, coursework completed with a passing grade, degree and date received, and institution name.
• Be sure to answer all supplemental questions completely. The phrases "see resume" or "see application" will not substitute for a response. Failure to respond to each question in the spaces provided may result in your application being removed from consideration.
• Resumes, cover letters, and other additional documents attached to your application will not be reviewed unless they are specifically requested in the job announcement.
• Qualified applicants whose backgrounds most closely match the needs of the position will be invited to interview.

 
DRIVING RECORD CHECK
The successful candidate will have a valid driver's license and a satisfactory driving record. Note: Prior to an offer of employment, DCBS may request that you provide an official driving record.
 
Requirements of a satisfactory driving record:
A driver having a satisfactory driving record is defined as a driver who has not been convicted or forfeited bail for any of the following offenses and infractions:

• A major traffic offense in the last 24 months (examples include reckless driving, driving under the influence of intoxicants, failing to perform the duties of a driver, criminal driving while suspended or revoked, fleeing or attempting to elude a police officer, and others),
• A felony revocation of driving privileges, or felony or misdemeanor conviction resulting in driver license suspension within the last 24 months,
• Three or more Class B traffic violations in the last 12 months,
• A careless driving conviction in the last 12 months,
• A Class A moving violation in the last 12 months (Class A is the most serious level of violation, e.g. going 30 miles over the speed limit).

 
CRIMINAL BACKGROUND CHECK
Employment will be contingent upon the passing of a fingerprint-based criminal background check. Conviction of a crime will not automatically disqualify an individual from being considered for employment.
 
SPECIAL INFORMATION

• Occasional statewide travel to deliver training
• Regularly lift and carry equipment such as: laptop, easels, projector, and flip charts

 
VETERANS' PREFERENCE
Eligible veterans who meet the qualifications will be given veterans' preference.  To receive preference you MUST attach appropriate documentation as outlined by the Department of Administrative Services at the following website: Veterans Resources.  You may also call the Oregon Department of Veterans' Affairs at 1-800-692-9666.
 
PREFERRED WORKER PROGRAM
We hire preferred workers!  For more information, please visit our website: Preferred Worker Program.
 
WORK AUTHORIZATION
The Department of Consumer & Business Services does not offer VISA sponsorships. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.
 
HELPFUL LINKS AND CONTACT INFORMATION
Learn more about DCBS
Understanding the State Application Process
Online Employment Application Guide (Download PDF reader)
Help & Support webpage
Learn more about Oregon
For additional information you may contact us by e-mail at DCBS.Recruiting@oregon.gov or by phone at 503-378-3200. 
 
 

DCBS is an Equal Opportunity, Affirmative Action Employer

Committed to Workforce Diversity