Application and details

DESCRIPTION

Amazon’s Shipping & Delivery Support Knowledge Management team develops and maintains training for contact center associates around the world. We are seeking a creative, tech-savvy Instructional Designer with experience building performance-based learning solutions for new hire and cross-skill training. If you are passionate about learning and an expert with application simulation tools – then this job is for you!

As an Instructional Designer on the Shipping & Delivery Support Knowledge Management team, you will:

· Perform needs and task analysis to create performance-based training that blends instructor-led, virtual classroom, and other modalities as appropriate.

· Re-design existing training materials to improve training effectiveness.

· Create assessments and evaluations to measure learning effectiveness.

· Help to define a learner-centered, performance-based training model that is flexible, adaptable, and scales gracefully.

· Manage multiple, complex projects with tight deadlines and time-critical deliverables through their entire life cycle.

· Effectively communicate training strategies to senior-level leaders.

· Build and maintain relationships with global stakeholders including business and operations teams.

BASIC QUALIFICATIONS

· Bachelor’s Degree in instructional technology, instructional design or a relevant field.

· Three years relevant experience in instructional design.

· Demonstrated skills in needs analysis and developing performance-based training.

· Experience designing and developing application and customer simulations.

· Experience with publishing and tracking learning objects in an LMS.

· Proficiency with application simulation tools like Captivate or Storyline.

· Proficiency with Microsoft Office products.

PREFERRED QUALIFICATIONS

· Master’s Degree in Adult Learning, Instructional Design, Learning Technology, or a related field.

· Experience working on projects with a geographically dispersed team.

· Experience in instructor-led, virtual classroom, and other learning modalities.

· Demonstrated skills in analysis and evaluation using standard contact center metrics.

· Familiar with the Amazon brand and shopping experience.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.