Heritage Bank has the following opening. Visit http://www.heritagebankwaonline2.com/home/information/career for more information and to apply.
The Training & Development Specialist position is responsible for assisting with the development and delivery of operations, systems, procedures, new accounts and service-based training for retail banking. Additionally, this position performs a variety of semi-routine and broad-based administrative and office support activities for the department.
Geographical location to be determined (Thurston, King, Snohomish, Skagit, or other Washington State counties may be considered)
The successful candidate will be able to:
Assist with the design, development, implementation, and delivery of comprehensive teller training programs. Review and update course documentation and instructional/participant materials on a regular basis to ensure timeliness and relevance. Ensure applicable curriculum is current and evaluates the quality of training courses and implements improvements.
Assist with the delivery of product knowledge, needs-based service, and customer service training to support the achievement and maintenance of the highest level of quality service in Retail branches.
Assist with the design, development, implementation, and delivery of comprehensive new accounts training.
Responsible for the instructional design process and training delivery of assigned training projects, including developing training materials, leader’s guides, end-user materials, job aids, reference materials and evaluations.
Manage all aspects of the Learning Management System, including, course creation, class scheduling, annual required training assignments, new hire training assignments, and monthly reporting.
Responsible for managing and maintaining the training intranet site.
Administer the tuition reimbursement program for all external programs.
Keep abreast of industry best practices as well as emerging learning technologies and support systems resulting in the most effective and efficient solutions.
Requirements:
High School Diploma, or equivalent – required; Associates Degree or higher with an emphasis in Human Resources, Business, Education, Behavioral and/or Social Sciences, Organizational Development or relevant discipline – preferred.
5 years recent retail/branch banking experience in a teller and new accounts role, which includes 3 years presentation and classroom training delivery – required.
Equivalent combination of education and experience may be considered.
Provides an exceptional level of quality service to internal and external customers.
Excellent listening, verbal, written (business / technical), and telephone etiquette communication skills, with the ability to read, write, speak and understand English well.
Strong interpersonal and relationship building skills are required; excellent one-on-one and group presentation, classroom facilitation and alternative delivery skills/techniques.
Strong organizational, time management, data review and processing skills.
Ability to manage multiple assignments and goals, ensuring that priorities are set and commitments and deadlines are met, with minimal direction.
Strong analytical and problem-solving skills, with excellent attention to detail and a strong focus on accuracy.
Working knowledge and experience developing training aids and materials.
Knowledge and understanding of financial industry rules and regulations, as well as the ability to quickly learn the Bank’s policies, procedures, products, and services.
Unquestionable integrity in handling sensitive and confidential information required.
Proficient use and understanding of MS Office products (Word, Excel, Outlook, PowerPoint), with the ability to learn and adapt to new technologies quickly.
Travel to Bank sites and training locations, as needed. Availability for overnight travel, as required. Valid driver’s license, proof of insurance and access to reliable transportation.
Working Environment/Conditions:
Climate controlled office environment.
Work involves being able to concentrate on the matter at hand under sometimes distracting work conditions and frequent interruptions during the day.
Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and or extended hours, as needed.
Physical Demands/Effort:
Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.
Dexterity of hands and fingers to operate a computer keyboard, multi-line telephone, photocopier, scanner, facsimile and training equipment with repetitive wrist and hand motion.
Typically sitting at a desk or table; frequently standing for long periods of time, intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials.
Occasional lifting 25-50 lbs. (i.e., files, boxes, training materials, equipment).
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.
Heritage Bank is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by applicable law. Please click here to view our Equal Employment Opportunity Policy.
Job applicants have certain legal rights. Please click the following links for more information regarding these rights, including: Equal Employment Opportunity, Employee Rights and Responsibilities under the Family Medical Leave Act, and Employee Polygraph Protection Act.
