GENERAL PURPOSE OF THE JOB

The Revenue Operations Educator II supports the development and delivery of training programs and initiatives – they provide impactful learning experiences and resources to build skills and competencies across the organization. The educator role also supports new hire on-boarding and other department-specific training needs.

ESSENTIAL DUTIES & RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.

• Trains new and existing teammates
  • Training covers Revenue Operations systems, functions and processes or general professional development topics
  • Delivers training to offsite teammates virtually or in person, as required
• Leads, partners and supports customers on training projects and talent development initiatives
• Builds and maintains strong customer, and subject matter expert relationships to gather ongoing needs assessment information and build curriculum content
• Designs and creates training materials including facilitator guides, participant workbooks, presentations, and job aids
  • Makes improvements to class materials on a continuous improvement cycle
  • Ensures training materials are updated, relevant and support current processes and procedures
  • Creates and distributes communications as required
  • Develops pre and post-assessments for training engagements
• Administers Revenue Operations training programs – including scheduling, delivery, tracking, administration and evaluation.
• Supports teammate growth and development
  • Provides 1:1 coaching
  • Researches information required to answer Revenue Operations questions
• Attends  and/or facilitates team meetings and conference calls
• Serves on business related committees and report results to the Training Team
• Coaches others on an ongoing basis (Educator I)
• Travel required: up to 25%
   

MINIMUM QUALIFICATIONS

Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required.

• High school diploma or equivalent required
• Bachelor's degree in Communications, Education or related area preferred
• Minimum of two (2) years training experience required (in any of the following areas)
  • Training needs analysis
  • Curriculum and training design
  • Training delivery and evaluation
• Strong knowledge of Adult Learning Theory and Facilitation Methods required
• Effective training and presentation skills required
• Healthcare industry experience preferred
• Effective planning and management skills
• Excellent written and verbal communication skills
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook required; basic proficiency in Microsoft SharePoint preferred

DaVita is an equal opportunity employer – Vet and Disability. To learn more about what this means click here.

The role is currently in Tacoma, and will be relocating to Federal Way in late 2020/early 2021