ALASKA AIRLINES' STORY
Alaska Airlines is one of the most respected names in aviation and flies
throughout its namesake state and the Lower 48, as well as to Hawaii, Canada
and Mexico. Our roots date to 1932 and are symbolized by the Eskimo painted on
the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride
ourselves on providing a lifeline to remote communities while delivering
renowned service to everyone we fly. This commitment has brought us national
and international recognition: Alaska has ranked "highest in customer
satisfaction among traditional network carriers" in J.D. Power and Associates'
North America Airline Satisfaction Study for the past SIX years. We've also
been honored with a variety of awards by readers of Travel + Leisure, Conde
Nast Traveler, USA Today and others. Alaska is the dominant West Coast airline
and, together with its sister carrier Horizon Air, flies to more than 90
destinations. The two airlines are subsidiaries of Alaska Air Group Inc.
(NYSE:ALK) with annual revenues exceeding $4 billion.
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THE DIVISION
Customer Service Airports and Cargo

POSITION INFORMATION

KEY RESPONSIBILITIES
- Develop training products for multiple front-line workgroups
- Write training objectives using competencies and critical behaviors
- Perform needs analysis to understand user goals and objectives and identify
appropriate content deliverables for assigned projects
- Identify appropriate training methods
- Analyze design and delivery implications; build considerations, training
strategies and media selection
- Research, analyze and implement content development projects, including scope
and schedule of content deliverables
- Write and revise content deliverables (e.g., online course materials, job
aides, classroom materials) per approved content plans, ensuring content
deliverables adhere to established standards
- Develop design specifications, storyboard, and interactions
- Coordinate informal and formal reviews with subject matter experts and other
applicable team members
- Provide peer edits for other developers, editing for content, style,
copyediting, and proofreading accuracy. Review for adherence to established
standards for mechanics, organization, logic, presentation, completeness, and
consistency
- Regularly report project status; recognizes potential problems and promptly
reports issues to manager
- Respond to requests for content updates based on identified defects, product
enhancements, root cause analysis findings, etc. to help ensure delivery of
high quality products to our customers
- Research new technologies to assists in the teams continued improvement of
content development processes and standards, recommending changes required to
match or surpass e-learning industry standards
- Other duties as assigned
- Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity,
Resourcefulness and Caring

QUALIFICATIONS
- Bachelor's degree in Technical Writing, English, Journalism, Instructional
Design, or Computer Technology preferred
- Experience in applying instructional design and modern learning principles in
training and e-learning highly preferred
- Minimum of 2 years experience in a training development, instructional design
or technical writing position highly preferred
- Knowledge of Microsoft Suite, including Word, Excel and Publisher required
- Advanced knowledge of PowerPoint required
- Specific knowledge of authoring tools, such as Articulate Pro Suite,
Articulate Storyline
- Knowledge of Photoshop (Web design a plus) preferred
- Knowledge of recording and synchronizing audio narration
- Knowledge of current training presentation products and emerging technologies
for delivery such as social media, Web 2.0 and mobile applications
- Must possess strong interpersonal skills; analytical and have the ability to
guide discussion on unfamiliar topics
- Must possess excellent written, verbal and presentation skills
- Must possess strong organizational and time management skills with the
ability to address multiple projects and tasks while adhering to project
schedules and deadlines and effectively cope with conflicts caused by competing
priorities
- Ability to maintain and adhere to project and individual schedules with
minimal supervision
- Ability to quickly analyze the impact of development changes on a content
development project and adjust workload appropriately
- Ability to act as a consultant regarding Content Development methodology,
standards and practices
- Ability to create compelling visual designs for training taking into
consideration usability and attractiveness
- Spanish fluency a plus
- High school diploma or equivalent required
- Minimum age of 18
- Must be authorized to work in the U.S.
THE LOCATION
The location for this position is in Seattle, Washington
OUR CULTURE - ALASKA AIRLINES
For eligible employees, our company offers a unique total rewards package that
few companies can match, including insurance coverage for medical, dental and
vision care, 401(k) retirement savings plans, monthly and annual incentive
bonus plans, time off and a generous employee travel program. Each day, we are
guided by our core values of Professionalism, Caring, Resourcefulness,
Integrity and Alaska Spirit at work and in our communities. Alaska Airlines
also fosters a diverse and inclusive culture and is an Equal Opportunity
Employer.

https://careers.alaskaair.com/Alaska-Main.asp