We are a multidisciplinary team that includes instructional design, training delivery, communications, and quality analysis. As members of the Sales Training and Communication team we act as leaders with vision within Zillow. We develop scalable and flexible training solutions in a rapidly changing sales and support environment.
If you're looking to grow your career in an environment that allows you to see projects through the entire content development process, work on meaningful initiatives while using the latest technologies, and share new ideas, this could be the dream role for you!
About the Role
In this role, you'll have the chance to create high-quality, comprehensive instructor-led training, eLearning, and blended learning solutions. Instructional Designers are key contributors within the sales organization, crafting and developing effective content in support of multiple proficiencies including sales skills, business systems, industry knowledge, products, services, and leadership development.
Our Instructional Designers collaborate with support and sales managers across multiple offices to develop new competencies and build high-visibility training content.
You'll use the following technologies to design and deliver content to learners:
MS Office applications including PowerPoint and Word
Articulate Storyline and Articulate 360
Learning Management System
Who you are
2 to 5 years of experience in training, content development, or instructional design
Broad subject matter expertise in instructional design methodologies and adult-learning best practices
Design and develop innovating learning solutions
Able to analyze training needs and recommend the right solutions for complex business solutions
Work closely with subject matter experts and stakeholders to identify target audience’s training needs
Develop observable, measurable and relevant learning objectives
Possess general Learning Management System knowledge; Publish SCORM or Tin Can-compliant courses in a LMS
Measure the results of training using Kirkpatrick’s 4 levels of learning evaluation
Bachelor’s degree in Business, Instructional Design, Adult Learning, or a related field
Ability to travel to multiple training sites as needed (approximately 10%)
Technical skills and attributes
Authoritative knowledge of multiple types of software including Articulate Storyline (or similar rapid eLearning developer tools), Microsoft Office, and Camtasia (or similar video editing software)
Proficient at publishing and tracking SCORM or Tin Can compliant eLearning courses in a Learning Management System
Strong project management skills and able to prioritize multiple projects in a highly organized way
Strong written communications and technical writing skills
Strong technical and troubleshooting skills
Get to know us
Zillow Group houses the largest portfolio of real estate brands on mobile and the web. We are on a mission to rewire the real estate transaction and are building transformational tools and services that make it easier for everyone to find and get into a home they love. We are working to create an on-demand real estate transaction experience for every stage of the home lifecycle -- for buyers, sellers, renters and borrowers - and we're well on our way. No matter what job you're in, you will play a critical role in making this vision a reality for millions of people.
At Zillow Group, we're powered by our inclusive work culture, where everyone has the support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to empower people and enrich lives around everything home, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But, don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Fortune 100 Best Companies to Work For (#69), Fortune Best Workplaces for Diversity (#38), Fortune Best Workplaces for Parents (#31), Fortune Best Workplaces for Women (#20), Fatherly's Best Workplaces for New Dads (#37), JUST Capital 100 Company (#69), Bloomberg Gender Equality Index constituent.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.