As a manager of the Training Operations Team, you will oversee all new hire trainings, new process and product trainings, as well as ongoing trainings across all operational sites. You will partner with the trainers and stakeholders across Convoy to support business growth and ensure our operation teams consistently provide industry-leading service to all our customers and carriers.
You will:
- Build and execute a strategic plan for the training operations team including creating and defining KPIs and OKRs to support Convoy’s growth.
- Lead a team of trainers that delivers high quality training through the most effective channel to ensure our operation teams are consistently up to date and providing our customers and carriers the best experience and service.
- Manage relationships and balance all training requests and effectively collaborate with stakeholders to provide trainings that support and align with Convoy Operations’ goals and priorities.
- Measure, report, and analyze data to illustrate the impact and gaps on both learners and the business. Assess and prioritize new training and updates to existing training using the data you collect on learning gaps and program effectiveness.
- Articulate and define training team needs and oversee implementation and management of training platform and tools to effectively support and elevate trainings.
More details and to apply
