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Senior Manager, Operations Training Support

February 16, 2012 12:02 PM | ATDps Admin (Administrator)

Based at our Operations Leadership Institute in Phoenix, AZ, or at our corporate headquarters in Seattle, the Senior Manager of Operations Training Support will design a forward-thinking learning strategy and develop training programs that support our growing network of over 30 Fulfillment Centers across North America.  
 
In this role, you will build a small team of expert designers to produce the instructional tools, resources, and materials used to teach our Associates how to safely and successfully deliver to the Amazon customer every day.  You will continuously improve these training programs using an array of creative approaches which drive employee engagement, productivity, innovation, and develop overall capability in line with the Amazon culture.  The implementation of the training programs will carried out by local learning teams at each Fulfillment Center.
 
RESPONSIBILITIES
• Drive the continuous improvement and scalability of our operations training programs through strong instructional design, use of technology in learning, best practices in OJT, solid deployment strategy, and standards for instructional quality and efficiency.
• Collaborate with operations SMEs to design and implement pre-opening and opening new Fulfillment Center training programs and processes.
• Hire and develop a high performing team.  Lead your team to great results, creating a positive and empowering work environment, and supporting employees to leverage and grow their skills and achieve results.
• Lead with high tolerance for ambiguity, while providing clear direction to internal team members.
• Contributes to an environment where individuals take pride in a job well done, work hard and have fun; where people are learning every day from one another in a feedback-rich work environment. 
• Provide functional leadership to support the results achievement of learning teams in the field.  Establish a community of practice of learning professionals and SMEs across the organization to share best practices and leverage organizational capability to the fullest extent.
o Maintain knowledge of current industry thinking and trends, and regularly communicate thought leadership in this area as necessary.
o Manages instructor training process. Teaches others effective techniques for training in on-the-job. 
o Provides frequent communications to stakeholders including updates, measurement reports, requests for information, and collaboration.
o Assists with development of instructional materials as needed.
• Oversee content design and development to ensure projects are prioritized, solutions meet the needs of the stakeholders and end users, and timelines are met.
• Provide expertise on new learning approaches, technology and tools through continuous research to ensure our solutions deliver innovation.
 

Responsibilities:
• 10+ years of current eLearning and development experience with organizations known to have “best-in-class" learning functions, with progressive experience in a people leadership capacity.
• Demonstrated track record of implementing people, process, and technology changes with impact and high levels of employee engagement.
• Facilitation: Must have proven expertise in facilitating formal classes (ILT and CBT), managing meetings and group processes to ensure that the objectives of the group are achieved.
• Formal training and experience with instructional design.
• Ability to analyze and resolve complex issues, both logical and interpersonal.
• Advanced technical skills in MS Office (Word, PP, Excel), elearning authoring tools,
• Excellent written and verbal communications, including presentations/public speaking skills
• Bachelor’s degree in Instructional Design, Learning Technology, Organizational Development or related field is required


Qualifications:
• Corporate learning and development experience.  Preferably with fast-paced production environments like logistics, manufacturing, or food and beverage industry.
• Preferred: Masters in Learning Technology.
• Preferred: Certifications in Curriculum Design and Delivery Methodologies
o Strong results orientation with a demonstrated ability to oversee practical, solution-driven initiatives and processes that quickly add value to the business.
o High energy and resourceful leader with the capability to quickly take control of responsibilities and establish himself/herself as a credible strategic business partner.
• Has a drive to innovate, continuously raising the bar for execution.
• Anticipates need to re-prioritize; can lead team to shift gears, and comfortably makes decisions based on new information.

Contact : Courtney Conner (coconner@amazon.com)

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ATD Puget Sound Chapter
P.O. Box 46368
Seattle, WA 98146

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Email:  contact.us@atdpugetsound.org


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