Seattle ISPI Monthly Meeting
Putting Performance Improvement in the Hands of Managers
Carl Binder & Cynthia Riha,The Performance Thinking Network
Fee: $15.00 for non-members; As usual this is free for Seattle Chapter Members.
We also welcome ASTD, SeaSPIN, SHRM, and PNODN members.
Refreshments include a light meal and beverages. No reason to eat dinner before you come.
For more info: http://seattleispi.org
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Putting Performance Improvement in the Hands of Managers
Carl Binder & Cynthia Riha,The Performance Thinking Network
In most organizations, day-to-day decisions about how to get the best out of people rest in the hands of managers, not performance consultants. The challenge is to make what are usually complex and somewhat geeky methodologies from research on human performance more lean, practical, and straightforward for day-to-day application. The impact of research-based performance improvement methods and tools will be greatest when line managers and leaders are able to easily apply them. With the right tools they can create practical solutions for increasing productivity, quality, customer satisfaction, regulatory compliance, safety, employee engagement, and other targeted results.
This session describes how using two simple models and the plain English language of the Six Boxes® Approach can help leaders and managers pinpoint performance for improvement or development, assess current conditions that either enable or obstruct target performance, and create practical action plans to establish new performance or accelerate existing performance. The presenters will show you how what they call “performance thinking” can help managers connect the day-to-day activity of their people to key business results and create easy-to-implement plans to improve results.
Attending this session will help managers and those who serve them do a better job of:
- deciding what performance to target and how to describe it
- selecting measures to monitor performance improvement
- integrating all kinds of management practices and tools into a single framework, and
- creating practical action plans partnering with direct reports to accelerate performance.
Speaker Bios
Dr. Carl Binder, Co-Founder of the Performance Thinking Network, began his career in 1971 as a doctoral student in Behavior Analysis with B.F. Skinner at Harvard, but quickly shifted to practical application of behavior science to address real world challenges – initially in education and human services, and later in instructional design and performance improvement. He is a passionate proponent of research-based performance improvement methods and tools, having delivered performance solutions in over a dozen industries in sales and marketing, business operations, customer service, and manufacturing. A long-time thought leader in ISPI, he has written widely in technical and business publications, founded four consulting firms, served clients in North America, Asia, and Western Europe, and was awarded ISPI’s highest recognition, Honorary Lifetime Membership, in 2009. You can contact Carl at carlbinder@sixboxes.com.
Cynthia Riha, Co-Founder of the Performance Thinking Network, is an award-winning sales professional and a seasoned manager and leader who has been a Sales Director and Business Development Executive, raised venture capital and served as VP of Marketing for a high tech startup, run hotels and restaurants in Tuscany, and home schooled her children. She has an ability to develop and manage productive working relationships, bring new concepts to market, and help others find practical solutions to complex business problems. She is a spirited and engaging speaker, a great communicator, and brings down-to-earth business acumen to all her working relationships. You can contact Cynthia at cynthiariha@sixboxes.com.
