Instructional Design and Training Lead (110000006B)
Nintendo of America Inc.
The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Wii™ home console and Nintendo DS™ family of portable systems. Since 1983, when it launched the Nintendo Entertainment System™, Nintendo has sold more than 3.5 billion video games and more than 577 million hardware units globally, including the current-generation Wii, Nintendo DS, Nintendo DSi™ and Nintendo DSi XL™, as well as the Game Boy™, Game Boy Advance, Super NES™, Nintendo 64™ and Nintendo GameCube™ systems. It has also created industry icons that have become well-known, household names such as Mario™, Donkey Kong™, Metroid™, Zelda™ and Pokémon™. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo's operations in the Western Hemisphere.
Description of Duties
Instructional Designer for instructor-led and web-based training for new and existing training programs in the Contact Center.
Coordinates and delivers quality instruction according to course objectives.
Responsible for designing and/or delivering computer-based/web-based and instructor-led instructional materials for all Contact Center training programs including new hire, advancement, and new products and processes.
Creates and facilitates both instructor-led and web-based training sessions according to course objectives.
Creates learner testing and evaluations as well as monitors and evaluates learner performance
Analyzes training needs, sets learning objectives, and develops instructional materials and appropriate media to achieve the learning objectives
Supports partner call center training
Provides performance feedback on training facilitators
Assists supervisor with training administration and reporting
Provides a leadership role within a group of trainers and training assistants
Participates in department development/improvement processes
Assists with the development and presentation of training for other departments
Maintains supplies inventory
Assists with communication of new procedures
Takes consumer calls on occasion
Oversees temporary project groups
Schedule fluctuations, holiday and weekend work may be required
Up to 5-10% domestic and international travel
Summary of Requirements
Three to five years related supervisory and/or training experience across multiple locations
Proven ability to develop and facilitate consumer service training programs
Exceptional verbal and written communication skills
Excellent skills with MS Office programs (Word, Excel, PowerPoint, Outlook) and eLearning/instructional design software (Captivate, Camtasia, Articulate),
Ability to work independently with minimal supervision
Excellent organizational and decision making skills
Supervisory background helpful
Education
Undergraduate degree in Business or Education preferred
Background in adult training theory and techniques preferred
** Applications and resumes will only be accepted through Nintendo's website as we no longer accept paper, faxed, or emailed resumes.
http://nintendo.taleo.net/careersection/10000/jobdetail.ftl?lang=en&job=110000006B
We are an equal opportunity employer valuing diversity…celebrating strengths.
Job: Customer Service
Primary Location: WA-Redmond
Organization: Nintendo of America Inc.
Schedule: Full-time
Number of Openings: 1
Work Days: VARIES
Hours/Week: 40
Salary: DOE
About us: We are an equal opportunity employer valuing diversity…celebrating strengths.
