Associate Lean Workshop Leader – Customer Service 

Redmond, WA

Responsibilities:

The Associate Lean Workshop Leader – Customer Service will provide business process improvement through promotion of Lean Principles within Customer Service. The position will support the education and mentorship of team members in a broad range of Lean Production philosophies applied to the Administrative Kaizen process improvement efforts. This position will support and facilitate the preparation and delivery of Lean Concepts to Customer Service; also support improvement events and training with other cross-functional departments. Overall the associate Workshop Leader will develop Team Members’ ability to utilize improvement tools and methodologies in their working environment to define and standardize business processes, systems, and tools.

Basic Qualifications:

o      Minimum of two (2) years working within a Lean Operating System; Kaizen process, Production Preparation.

o      Leadership of no fewer than ten (10) kaizen improvement events.

o      College degree in Business, Education, Instructional Design or applicable work experience in Customer Service.

o      Skilled with MS business applications including Excel, Word, PowerPoint, and Outlook

 

Preferred Qualifications

·       Experienced in Administrative and Shop Floor Kaizen process, Production Preparation Process, Distribution Kaizen, Material & Information Flow Mapping.

·       Proven capability to lead groups and develop customized training.

·       Experienced in implementation of process improvement, visual management, process auditing, documenting processes, and application of lean tools.

·       Able to problem solve, manage multiple responsibilities, and changing priorities.

·       Skilled at identifying, targeting, and prioritizing areas and/or processes for improvement.

·       Knowledge of Genie production processes and business systems.

·       Demonstrated written and verbal communication skills.

·       Demonstrated interpersonal and relationship building skills.

·       Demonstrated project management skills. 

Candidates can apply directly via our website at:

http://jobs.terex.com/seattle/sales/jobid4516147-associate-lean-workshop-leader-customer-service-jobs

Or via email (please attach updated resume!): sherri.toney@terex.com