TRAINING AND DEVELOPMENT SPECIALIST

 

Req #:
 
123643
 

Department:
 
PROFESSIONAL & ORGANIZATIONAL DEVELOPMENT
 

Job Location:
 
University District
 

Job Location Detail:
 
Roosevelt Commons West
 

Posting Date:
 
08/13/2015
 

Closing Info:
 
To ensure consideration, Apply By  08/27/2015
 

Salary:
 
Salary is commensurate with experience and education.
 

 

 
 
 

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The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

The Human Resources department's mission is to support UW faculty and staff in successfully meeting the goals of the University by providing high quality and responsive human resources support to foster an exceptional work environment that encourages, nurtures and recognizes the professional development of University employees.  The department's vision is to create a premier HR organization whose staff members are dedicated to the goal of working together to provide the highest possible quality of services in carrying out its mission.

Professional and Organizational Development, a division of Human Resources, has an outstanding full time opportunity for a Training and Development Specialist.

The Training and Development Specialist performs professional level duties in support of a variety of special programs for the department of Professional and Organizational Development.  Special programs include the following: The Strategic Leadership Program, Leadership Events, Special Events, Tuition Exemption, and the New Employee Orientation Program.

The Training and Development Specialist works independently, working directly with POD customers to ensure timely and effective communication between program administrators and participants. Translates and articulates program goals and objectives. Training and Development Specialist makes decisions and recommendations regarding refunds and substitutions for quarterly courses and certificate programs, as well as managing catering, materials, communication and other logistics related to special programs.  The Training and Development Specialist also administers contracts for 360 assessments and facilitates the coach/coachee process.  Finally, the Training and Development Specialist serves as the relationship manager for the UW ARC 360 program with outside vendor Survey Connect and acts as liaison between the vendor and the Training and OD Consultants. The Training and Development Specialist also provides facilitation for the New Employee Orientation Program as well as facilitates other foundation level workshops and training courses.

RESPONSIBILITIES:

The Training and Development Specialist performs a number of complex and demanding tasks on a daily basis, including:

·  Integrating information or recommendations from several internal sources

·  Making theoretical and/or subjective judgments

·  Developing, adapting, and applying new approaches, methods, and techniques

·  Interpreting situations and applying best practices to address concerns and make adjustment

·  Communicating effectively verbally and in writing to a variety of constituents

Reporting Relationship:
The Training and Development Specialist has a matrix reporting relationship and is accountable to the OD Consultants and the Director. Professional & Organizational Development, as an organization expects the highest standard of accountability not only to the individuals listed above, but also to the T&D Specialist’s peers.
Administration of Quarterly Courses/Certificate Programs:

·  Resolve problems, recommend alternative courses of action, and respond to inquiries regarding departmental procedures and services related to quarterly courses and certificate programs

·  Participate in quarterly course planning team and quarterly strategy meetings

·  Make recommendations regarding all policies related to quarterly course programs

·  Facilitate presentations to groups of classified and professional staff members

·  Provide information regarding programs to prospective participants

·  Administer all aspects of certificate programs

·  Make decisions to grant or deny refunds

Strategic Leadership Program (SLP) and UW ARC 360:

·  Develop and maintain program schedules

·  Make recommendations regarding policy changes

·  Manage the relationship between POD and Survey Connect (UW ARC 360 Program), including service as liaison for POD coaches with Survey Connect

·  Maintain materials for UW ARC 360 program

·  Work independently and serve as primary contact with program participants

·  Select individuals who qualify for participation in the SLP program and manage the invitation process, and respond to inquiries regarding the SLP program

·  Provide scheduling information and updates to Web Designer and Logistics Coordinator

·  Maintain current files for marketing efforts of ongoing programs

·  Register participants as necessary

·  Makes recommendations to participants and their supervisors regarding the appropriate courses of action in relation to cancellations and rescheduling

·  Ensures that facilitation materials are prepared for SLP sessions and adequate inventory of all SLP materials is maintained

Tuition Exemption and Continuing Education Credit:
Manage the Tuition Exemption Process for POD by:

·  Resolving issues by communicating with UW and State of Washington Staff regarding the Tuition Exemption program

·  Ensuring the availability of Tuition Exemption forms (2 weeks prior to the quarter start at each school)

·  Maintaining open lines of communication with the Registrar’s Office and Academic HR to update and maintain procedures

·  Verifying employee eligibility for Tuition Exemption

·  Consulting with Marketing and Publications Specialist and Web Specialist regarding communication about Tuition Exemption to participants

·  Confirming and approving requests for proof of continuing education units completed through POD programs

New Employee Programs:

·  Participate as part of the presentation/facilitation team for the in-person New Employee Orientation (NEO)

·  Review content of in-person orientation and recommend changes to content and design

·  Coordinate with other POD staff regarding and provide excellent customer service in registering new staff and welcoming them to each in-person NEO

·  Communicate and provide assistance to employees with the on-line NEO, and work with UWHR staff to review the on-line NEO and make sure it is current

Special Events and Programs:

·  Design and deliver presentations to groups of classified and professional staff members

·  Provide information to public regarding special events

·  Assist with resolving problems and responding to inquiries regarding departmental procedures and services related to special events

·  Serve on Special Event Committees

·  Provide on-site support and staffing

Professional & Organizational Development Office Process Improvement & Efficiency Efforts:
Contribute to overall POD program development effort and administration by:

·  Assisting Office Manager in evaluation and streamlining of work flow for Program Coordinator and student worker

·  Exercising independent judgment in responding to a wide variety of non-routine matters

·  Participating in staff planning meetings

·  Serving on HR or University-wide committees

·  Performing special assignments

·  Working actively with Professional and Organizational Development staff to keep them informed and lines of communication flowing effectively

·  Representing Professional & Organizational Development to outside organizations 

REQUIREMENTS:

Bachelor’s degree in English or related field and 3 to 5 years of relevant experience, to include:

·  Five or more years of experience in training & development administrative field

·  Two or more years of experience in presenting new employee orientation programs

·  Excellent facilitation and classroom management skills

·  Must be committed to customer service and appreciation of diversity

·  Excellent oral and written communication skills

·  Demonstrated ability to work effectively with many levels of personnel, including faculty and other administrators, and professional and classified staff

·  Demonstrated computer skills using PC’s and Word, Excel and PowerPoint

·  Demonstrated ability to work effectively in a fast-paced, high volume environment, excellent grammar and proofreading skills, attention to detail

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

 

Condition of Employment:
 

Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.