learning manager, Capability Development - Seattle, WA
Starbucks - Seattle, WA
Job Summary and Mission
This position contributes to Starbucks success by managing learning and development (L&D) initiatives, including the development of complex new curricula, programs and processes, to meet the needs of Starbucks Global Development business. This role consults with the business to identify learning needs and to develop and maintain global learning solutions that build functional capability and meet business objectives.
Models and acts in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
- Develops and recommends strategic approach for business unit specific learning program(s) and delivers implementation recommendations that support achievement of business goals and strategy.
- Manages the development process from initiation through completion, including management of scoping, scheduling, defining deliverables, review cycles, milestone and resource tracking, and reporting.
- Defines and manages maintenance, revision or retirement recommendations for learning curricula using defined L&D processes.
- Leads project teams to develop new curricula as well as revise or maintain existing programs.
- Consults with subject matter experts and stakeholders on L&D implications of potential business decisions and on gap analysis between current performance and business goals and requirements.
- Evaluates and analyzes feedback and key metrics to measure the effectiveness of L&D programs and processes in meeting business goals.
- Researches innovation in L&D; benchmarks and analyzes key metrics within training industry in key content areas to inform curriculum development.
Summary of Experience
- Managing learning programs (5 years)
- Designing curricula and adult learning and instructional programs (5 years)
- Project management (3 years)
- Business background in retail or customer service industry (2 years)
- Delivering and maintaining learning programs (2 years)
- Facilitating groups and delivering presentations (2 years)
- Individual and organizational performance consulting (2 years)
Required Knowledge, Skills and Abilities
- Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
- Knowledge of adult learning theory and the effective application in a business setting.
- Plans, resources and monitors the effective delivery of learning and performance solutions.
- Demonstrates knowledge of Starbucks business strategy and goals and how their work contributes to success
- Recognizes potential problems before they become larger issues; solves problems effectively and follows-up on results.
- Leads self and others successfully through minor and major change
- Communicates effectively cross-functionally, cross-culturally and cross-levels.
- Ability to influence effectively others
- Enables open, constant and constructive dialogue between business functions and L&D.
- Ability to navigate ambiguity and work independently and as part of a team.
- Carefully considers multiple factors before making decisions.
- Is able to link business decision to results, understands Return on Investment (ROI) of decisions/actions
- Proficient in Microsoft Word, PowerPoint and Excel
- Ability to use Web- or computer-based training (CBT) authoring software
Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.
https://starbucks.taleo.net/careersection/1000222/jobdetail.ftl?lang=en&job=150003916&src=JB-12106
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