http://www.sightlife.org/About-Us/Career-Opportunities

Design, build, and manage SightLife's global self-service portal for eye banks in developing countries. Manage a community of experts who support and connect eye bank partner staff to best in class information and mentors associated with SightLife.

Essential Duties and Responsibilities: 

• Work with Subject Matter Experts (SMEs) and partners (global eye banks) to identify important information, training and webinars that can help developing country eye banks improve their operational performance.
• Partner with our web designer to create a flow and layout for the portal that is intuitive and user friendly.
• Collaborate with SightLife staff to design the User Interface, navigation model, and key features.
• Manage the creation, verification and publication of information for the portal. 
• Manage the community of partners who utilize the portal and its services, including identification and marketing to new potential partners. 
• Facilitate mentor/mentee relationships between SMEs and partners.
• Work with SightLife staff to recruit and manage partner relationships with the portal.
• Collaborate with Learning & Development staff to create and deliver portal training.
• Build a process for identifying, verifying and updating information on the website.
• Partner with Technology Services department to create a data management strategy that consistently define and manage the data of the self-service portal.
• Create and implement the performance scorecard and measurement system for the site.
• Monitor and support partner usage.
• Conduct interviews and post-mortem from partners to create future recommendations for features, functionality, UI and content.
• Other duties as assigned or may be necessary. 

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills/Knowledge/Abilities:
• Experience supporting communities in knowledge exchange.
• Experience in gathering needs/requirements and customer engagement processes.
• Experience in managing a web-based portal used for both static and interactive content.
• Effective organizational navigation skills, to solicit support from SMEs.
• Ability to manage customer expectations and delivery outstanding experiences. 
• Excellent oral and written communication skills including the ability to effectively communicate cross-culturally while delivering exceptional customer service, ability to uphold the highest level of professionalism, confidentiality and discretion, highly numerate and analytical. 
• Ability to manage projects and organize a variety of tasks. 
• Ability to manage multiple and occasionally conflicting priorities simultaneously, meet deadlines and accurately attend to details.
• Effective organizational skills with the ability to prioritize tasks independently, ability to effectively deliver assigned tasks in high pressure situations.
• Comfortable with ambiguity and can find creative solutions for unexpected challenges.
• A personal commitment to organ and tissue donation required.
• Some international travel required. 

Education and/or Equivalent Experience:
• Bachelor's Degree in a related field preferred. 
• 2+ years' experience in one of the following specialties: eye banking, library sciences, content management, data management, project mgmt
• Experience utilizing and/or managing web-based portals designed for education and training.
• Experience in library sciences or content/data management a plus.
• General knowledge of eye bank operations a plus.

Benefits provided with the position:
• Employer paid medical coverage for full-time employee and dependents (with a $100 deductible per person capped at $300 for a family)
• Employer paid dental coverage for full-time employees and dependents
• Employer paid vision coverage for full-time employees and dependents
• Life and Accidental Death & Dismemberment Insurance for full-time employees (1 x annual earnings).
• Voluntary Life & AD&D Insurance for full-time employees and family.
• Flexible Spending Account (FSA) 
• Employer paid Short and Long Term Disability Insurance for full-time employees
• Retirement Plan- Employer contributions of 8% of the employee's salary after one year of continuous employment. This plan is not a match nor requires employee contributions. Voluntary Plan- employee may voluntarily designate a percentage or flat dollar amount of his/her salary. 
• Generous PTO

To apply for this position, please visit our website www.sightlife.org

Founded in 1969, SightLife is the only non-profit global health organization solely focused on eliminating corneal blindness in the U.S. and around the world. Driven by an entrepreneurial spirit, the organization leverages innovative technologies and best business practices to transform lives and unlock life's possibilities for the corneal blind. SightLife works in partnership with surgeons and health organizations in more than 29 countries. SightLife and its global eye bank partners combined provided over 24,000 corneas for transplant in 2015. 

For the last six years, SightLife has been named one of Non-Profit Times "50 Best Places to Work" in the nation. In 2013, we were ranked the number one mid-sized organization. Put your passion to work and consider joining this team of professionals fulfilling a mission to serve as an innovative provider of sight with a passion for quality and excellence.

• Principals only. Recruiters, please don't contact this job poster.
• do NOT contact us with unsolicited services or offers